Trưởng Nhóm Quầy Thời Trang Nữ

I. Operations duties

C. Merchandise management

– Supervise General Staff to ensure:

• Merchandise is fully replenished, in good conditions & quality

• All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally

• Price checking on POS/SST and changing price label (if necessary) is completed before store opened.

– Order stock directly with Supplier and receive stock from MMD.

– Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.

– Support Foodline with monthly Stock Take as directed by supervisor.

– Attend bi-annual Stock Take as scheduled.

B. Non-merchandise management

– Supervise General Staff to ensure:

• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions

• Sales floor is kept clean & tidy

• Fire safety procedure is carried out properly.

– Order POP, execute POP exhibition, check POP to ensure correct and adequate information

– Execute floor opening and closing

– Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager

C. Customer service

– Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.

– Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.

– Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales.

– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers)

II. Sales and Profits

– Co-ordinate with Suppliers to execute promotion schemes.

– Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.

– Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.

– Provide every day sales figure of concess counter for promoters

– Support cashier in return/exchange merchandise as required.

III. Manpower management

– Plan and prepare duty roster, shift plan and assign subordinates on duty.

– Ensure sufficient manpower during business in ad-hoc situations.

– Ensure General Staff and Promoters’ attendance and attire.

– Be responsible for General Staff’s performance.

– Identify and reduce unnecessary tasks to increase staff productivity.

– Regularly train and motivate subordinates in daily works.

– Identify potential staff for succession planning purposes.

– Build and promote teamwork spirit.

IV. Rules and Regulations

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations

V. Other duties

– Closing floor in charge.

– Support other departments as necessary.

– Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.

– Education: Colleage or Technical School graduate

– Experience in store management – lead team 05 – 07 members or above.

– 1-2 years of Retail experience (Working in fashion or related industry is a plus)

– Good communication, problem solving and leadership skills

– Customer focused

– Self-disciplined with ability to work independently

– Good presentation and sales skill

– Computer literate (Word, Excel & Powerpoint)– Ability to communicate in English (verbal & written).

– Be able to work at shift & on Public holidays

– Have ability to relocate to other Stores as per Company’s assignment is a plus

• 13 month salary
• Performance bonus: 2-3 month salary
• Transportation allowance
• Premium healthcare
• Full salary social insurance
• Meal at canteen
• 12 days annual leaves
• Many opportunities of development (transfer, promote)
• Training and learning development