Trưởng Nhóm Bộ Phận Lễ Tân

1. Reception Manager Tasks

• Receive all incoming calls from residents or tenants.
• Distribute messages and letters to tenants.
• Provide general information to all tenants (applicable to office buildings only).
• Work closely with the engineering, security, and janitorial teams.
• Update timesheets and working schedules of staff.
• Guide residents and contractors on procedures related to moving in/out, fit-out works, and residence registration.
• Manage subcontractors (if required).
• Interview and assess customer service officers.
• Develop and maintain a positive attitude through vocational training programs for customer service staff.

2. Management Tasks

• Supervise and take responsibility for the performance and productivity of subordinate staff.
• Train customer service officers (if required).
• Ensure all customer service staff maintain a high standard of personal appearance, uniform, and name badge as instructed.

3. Reporting

• Prepare daily checklists for the customer service/front office team.
• Maintain and update the daily logbook.
• Follow up on job requirement lists and ensure timely completion.
  
  

Education:

• Graduate from a College or University majoring in Business Administration, Hospitality, or a related field.

Skills & Abilities:

• Strong communication, interpersonal, and negotiation skills for liaising effectively with colleagues, customers, and other stakeholders.
• Good PC literacy and ability to work with IT resources such as databases and spreadsheets for information collection and management.
• Excellent organizational and time management skills with the ability to multi-task and prioritize work efficiently.
• Good report writing and presentation skills.
• Ability to work effectively under pressure.
• Creative, proactive, flexible, and eager to learn.
• Strong teamwork, analytical, and problem-solving skills.
• Solid business knowledge and good awareness of current issues.

• Full salary-based social insurance coverage in accordance with Vietnamese Labor Law.
• Personal health insurance provided by the company.
• Commitment to a 13th-month salary.
• 12 days of fully paid annual leave per year.
• Opportunities for training and professional development in Building Management and related skills