Ticketing Executive (Nhân Viên Book Vé)

• Responsible for managing ticketing and travel documentation, ensuring accuracy and adherence to deadlines, and providing exceptional service to travel agents and clients. Your expertise in navigating GDS systems and handling various ticketing tasks will be essential for maintaining smooth and efficient operations.
• Respond to incoming calls from travel agents regarding holiday bookings and address ticketing inquiries ( pre travel and on-tour).
• Proficiently navigate GDS systems (e.g., Amadeus) to manage travel arrangements.
• Issue travel documents and airline tickets, including BSP ticketing, Web Portal và Sabre,.... Ensure compliance with ticketing deadlines.
• Monitor and manage ticket deadlines
• Handle Amadeus Airline Queues, including schedule changes, flight cancellations, and downgrades/ upgrades
• Reissue tickets as needed when travel arrangements change.
• Process airline refunds efficiently.
• Verify that all documentation and itineraries are accurate and complete.
• Provide exceptional service to suppliers, agents, and clients.
• Perform additional duties as required.

• Amadeus: 1 year (required)
• Travel: 1 year (required)
• Strong organisational skills with an ability to manage multiple tasks efficiently.
• Proficient in Microsoft Outlook, Word, and Excel.
• Experience with GDS systems (e.g., Amadeus) is essential.
• Ability to work collaboratively within a team and independently.
• Capable of meeting strict deadlines.
• Sound geographical knowledge.
• Excellent attention to detail and accuracy

Key Competencies:

GDS System Proficiency: Expertise in navigating and utilizing Global Distribution Systems (GDS) like Amadeus to manage travel bookings, issue tickets, and handle related queries.

Attention to Detail: Exceptional accuracy in processing travel documents and itineraries, ensuring all information is correct and complies with ticketing requirements and deadlines.

Organisational Skills: Strong ability to manage multiple tasks efficiently, adhere to strict deadlines, and track ticketing processes and deadlines using various systems.

Customer Service Excellence: Skill in providing outstanding service to travel agents and clients, addressing queries and issues with professionalism and a focus on client satisfaction.

Problem-Solving Abilities: Capability to handle and resolve ticketing issues, including reissues, refunds, and changes to travel arrangements, while maintaining a high level of accuracy and efficiency.

• Salary: 10.000.000 - 20.000.000 VND
• Multicultural working environment
• Social insurance benefit
• 13th month salary bonus
• 12 days of annual leave entitlement
• Yearly picnic/ Gala dinner / Happy Friday,... activities and FAM trips opportunities
• Free coffee, tea, afternoon break.