Technical Support Engineer (N1 - N2 Japanese - Fresher)

• Reviews issues and contacts customers to understand issues.
• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event
  
  logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as
  
  needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics.

Product/Process Improvement:

• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

• Open to fresher - Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)
• Can understand English technical document, and have basic English conversation skills
• Willing to work during Tet and holidays (if required) (with a salary up to four times the normal rate)
• Customer service mindset

• Salary offer: from 20 - 26 million gross
• Salary at 100% during the probationary period
• 90% contribution of the gross salary to social insurance
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Training will be offered
• Full working equipment will be provided
• Annual Health Checkup
• Activities: Birthday party, Employee engagement activities