SFA/CRM Operation Leader (Japanese N2+)

CÔNG TY TNHH GENIEE VIỆT NAM

Tầng4, tòa nhà Ngọc Khánh Plaza, Số 1 Phạm Huy Thông, phường Ngọc Khánh, quận Ba Đình, thành phố Hà Nội
Kỹ năng lãnh đạo Kỹ năng giao tiếp Kỹ năng giải quyết vấn đề Tiếng Nhật (n2 Trở Lên) Kinh Nghiệm Vận Hành Hệ Thống Sfa Crm

Tổng quan

Mức lương:  Thoả thuận

Loại công việc:  Toàn thời gian

Kinh nghiệm: 2 năm kinh nghiệm

Số lượng tuyển: 1

Hạn nộp hồ sơ: 2025-11-29

Ngày đăng: 2025-11-16 18:45

Danh mục:  Chăm sóc khách hàng (customer service)/vận hành

Mô tả công việc

Geniee Vietnam is seeking a passionate Customer Success Leader/Specialist who will work closely with the headquarters team in Japan to support any requests/tasks on the system. The position requires operators to understand Geniee’s products (Geniee SFA/CRM) and to perform some of the following tasks:

  • Understand normal business flow and be able to operate and work with systems/platforms.
  • Join meetings with Japanese clients to collect their requests and support in setting up the system for them.
  • Build and maintain close working relationships with related departments (Tech and Customer success team in JP Headquarter)
  • Supervise the team’s workload, handle new requests, conduct research, and provide guidance to team members.
  • Other tasks and reports assigned by managers/leaders.

Yêu cầu

Job requirements:

  • Good command of Japanese (N2 level is a must) & intermediate English communication. Japanese speaking is at an appropriate level to communicate with our clients.
  • Good office equipment system skills (email, internet, Microsoft Office and related software).
  • Having at least 2 years of experience in related fields (knowledge of Salesforce, or having led a team, worked as an IT project manager, etc.)
  • Having knowledge of MySQL, MongoDB or Velocity is an advantage.
  • We accept on job training for candidates without experience in related fields, but having knowledge of operating SFA/CRM platforms or managing customer relationships is a plus.

Preferred Personality:

  • The candidate should have high energy, enjoy working in a fast-paced and deadline-oriented environment.
  • He/she also needs to work hard with carefulness and patience due to the nature of the job

Phúc lợi

Employment Package:

  • Salary: Negotiable (depending on experience and capability)
  • Laptop for work provided
  • Social, public health and unemployment insurance as defined in the Labor Code
  • PTI insurance for staff and 1 family member
  • 12 days’ annual leave and 1 birthday leave
  • Salary review: twice per financial year
  • Half-year bonus: up to 100% of monthly gross salary
  • Most valuable person/team awards per half-year
  • Annual company trip, annual health check
  • Club allowance, chance to join club activities with cost bearing up to $20/month
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