Service Desk Analyst / Desktop Support Analyst (REMOTE)

We are looking for experienced Service Desk Engineers/Desktop Support Engineers hands-on experience in IT support, system troubleshooting, and end-user assistance. The ideal candidate will possess relevant certifications and be comfortable starting in a work-from-home setup, with the flexibility to transition to office-based work when needed.

Key Responsibilities:

• Provide Level 1 & 2 technical support for desktops, laptops, and peripheral devices
• Troubleshoot hardware, software, and network issues
• Install, configure, and update operating systems and applications
• Handle user account setup, permissions, and access rights
• Maintain incident logs and resolve tickets within SLA timelines
• Provide remote support using remote tools as needed
• Escalate unresolved issues to higher support tiers when necessary
• Maintain system documentation and inventory
• Ensure high customer satisfaction and timely issue resolution

• From 2 to 4 years of experience in desktop/system support or IT service desk roles
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal abilities
• Comfortable with remote tools and IT ticketing systems
• Preferred Industry Certifications (any of the following)
• Communicate fluently in English for work exchange

• Preferred Industry Certifications (any of the following)
• AZ-900: Azure Fundamentals
• SC-900: Microsoft Security, Compliance, and Identity Fundamentals
• MS-900: Microsoft 365 Fundamentals
• MS-102: Microsoft 365 Certified: Modern Desktop Administrator Associate
• MD-102: Endpoint Administrator
• CompTIA A+
• CompTIA Network+
• ITIL 4 Foundation

• Position salary: Gross 22- 25 million/month
• Social insurance according to labor law
• 13th month salary,
• Other benefits: Tet bonus, holidays, health check-up, funeral
• Work remotely from home, flexible working hours