Senior Processing Specialist

• Document collection and processing: Gather and ensure accuracy of documents as directed by the lawyer or department head.
• Form completion: Fill out necessary forms professionally.
• Customer guidance: Assist customers in preparing documents accurately.
• Explaining immigration files: Analyze and explain documents to optimize residency chances.
• Customer care: Provide enthusiastic support to ensure customer satisfaction.
• Building relationships: Maintain positive connections with other departments and partners.
• Developing partnerships: Collaborate with partners, lawyers, and service providers.
• Training new staff: Support junior staff in skill development and task completion.
• Research and reporting: Conduct research and report on immigration products.
• Updating immigration policies: Stay informed and update on policy changes.
• Completing immigration files: Ensure swift, accurate completion of immigration files for various countries.
• Lead seminars: Serve as a translator or host for company seminars.
• Other tasks: Perform additional duties as assigned by the Processing Department Head or lawyer.

· High level of English (IELTS 7.0 or equivalent);

· At least 03 years of working experience in processing documents including certification and authentication, having experience in filling out documents, administrative procedure, explaining documents in English, taking care of customers (priority with experience in immigration);

· Graduated with majors related to law, finance, banking, business administration;

· Fluent in Vietnamese and English, confident and able to handle situations; · Know how to manage and optimize the efficiency of assigned work;

· Proficient in office skills (Word, Excel, Google Drive), knowing how to read financial statements;

· Have a basic knowledge of business/investment terms: know the difference between stocks, bonds, stocks fund, investment fund, etc

· General knowledge of international issues such as geography, economics, etc

· Pass the company's knowledge/skill test.

Income: Competitive fixed salary + KPI + Attractive commission

· Professional working environment with young, friendly colleagues

· Opportunity to travel and work on large projects in countries such as the U.S., Australia, Canada, and Europe

· Full employee benefits according to current labor laws (Health insurance, Social insurance, Unemployment insurance, etc.)

· 13th-month salary according to company policy

· Participate in activities, team-building events, outings, travel, birthdays, etc.