Receptionist/ Customer Care Representative

Công ty TNHH Yên Living

18/57B Đường Nguyễn Cửu Vân, Phường 17, Quận Bình Thạnh, Thành Phố Hồ Chí Minh
Giao tiếp Chăm Sóc Khách Hàng Giải quyết vấn đề Kiên Nhẫn Lắng Nghe

Tổng quan

Mức lương:  7 - 8.5 triệu

Loại công việc:  Toàn thời gian

Kinh nghiệm: 1 năm kinh nghiệm

Số lượng tuyển: 1

Hạn nộp hồ sơ: 2025-11-26

Ngày đăng: 2025-11-07 18:32

Danh mục:  Nhân sự/hành chính/pháp chế

Mô tả công việc

  • Receptionist/Customer Care:

    + Perform check in/out procedures and update necessary information related to guests after checking in/out to the relevant systems.

    + Monitor, update information and perform tasks related to rental contracts, appendixes, minutes of asset handover, minutes of contract liquidation, etc. for long-term guests.

    + Be responsible for all communications with guests as well as receiving, supporting and resolving their requests or complaints.

    + Assist with planning, drafting announcement content and timely send necessary information to tenants.

    + Update and gather all the necessary information such as electricity number, extra services, booking amount, etc. to make sure all guests' payments are carried out in a timely manner.

    + Assist in the temporary residence registration process for tenants.

    + Be involved in brainstorming, planning, preparing and organizing events for tenants and other social events organized by YÊN Living.

    + Coordinate with the Sales & Marketing department to take potential tenants for viewings.

    + Coordinate with the Sales & Marketing department in optimizing the amount of customer reviews on YÊN Living's OTAs, communication and social media channels.
  • Operations:

    + Work closely with the housekeeping team to ensure the overall room’s look and feel for both existing and potential tenants.

    + Receive information/requests from tenants, check & monitor the issues and coordinate with the maintenance team/services regarding maintenance tasks arising from tenants' rooms and public areas.

    + Monitor and update all necessary files related to maintenance and operation + expenses.

    + Support the Operations team in working with related maintenance/repair partners/service providers when necessary.

    + Report to the line manager of remaining backlog tasks of the day for prompt handling.

    + Other related operations & customer care tasks assigned by the Operations & Customer Care Supervisor and/or the CEO.

Yêu cầu

  • A university graduate of any business-related majors with at least 1 year of working experience in Customer Service; experience in Hospitality or Real Estate is a plus but not a must.
  • Able and willing to work both independently and as a team.
  • Comfortable in learning and using necessary softwares and online productivity tools on a daily basis - Channel manager, OTA, Mailchimp, Google Workspace, Asana, Slack, etc.
  • Can-do attitude with an attention to details.
  • Fluent English communication (listening, speaking, reading and writing)

    Organized and capable of multitasking.
  • Honesty, agility, able to work under pressure.

Phúc lợi

  • Mức lương: 7,000,000 - 8,500,000.

    Salary: 7,000,000 - 8,500,000.
  • Giờ làm việc: luân phiên ca theo tuần

    Working hours: Shift rotation by week
  • Ca 1: 7:00 - 16:00, 6 ngày/ tuần

    Part 1: 8:00 - 17:00, 6 days/week
  • Ca 2: 9:00 - 18:00, 6 ngày/ tuần

    Part 2 : 9:00 - 18:00, 6 days/week
  • Ca 3: 12:00 - 21:00, 6 ngày/ tuần

    Part 3: 12:00 - 21:00, 6 days/week
  • Thưởng các dịp lễ, Tết

    Bonus for public holidays
  • Chế độ bù ngày nghỉ/lương khi tăng ca, làm việc vào ngày lễ

    A air compensation scheme for working overtime or working on public holidays
  • Đóng BHXH, BHYT, BHTN

    Social insurance, health insurance, unemployment insurance
  • 15 ngày phép năm

    15 days annual leave
  • Lương tháng 13

    13th month salary

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