Reception/Customer Service Manager

Công ty TNHH American Eye Center Vietnam

Phòng 509 & 510 Tòa nhà Crescent Plaza, CR4-1, Số 105 Tôn Dật Tiên, Phường Tân Phú, Quận 7, TP.HCM Việt Nam
Giao tiếp Quản Lý Chăm Sóc Khách Hàng Giải quyết vấn đề Lắng Nghe

Tổng quan

Mức lương:  Thoả thuận

Loại công việc:  Toàn thời gian

Kinh nghiệm: 2 năm kinh nghiệm

Số lượng tuyển: 1

Hạn nộp hồ sơ: 2025-12-10

Ngày đăng: 2025-11-27 13:30

Danh mục:  Kinh doanh/bán hàng

Mô tả công việc

  • Manage and supervise daily reception operations, ensuring professional service and a positive customer experience.
  • Directly welcome, guide, and assist patients, customers, and doctors throughout the consultation process
  • Coordinate and manage patient appointment schedules via phone, Facebook, Zalo, email, and internal systems.
  • Oversee the payment process, ensuring accuracy, transparency, and compliance with clinic regulations.
  • Monitor and evaluate the performance of the reception team; train and improve service skills.
  • Collaborate with other departments to enhance reception procedures and handle arising situations promptly.
  • Report performance results to the Management Board and propose solutions to enhance customer experience

Yêu cầu

  • Education: College or University degree, in Business Administration or Healthcare
  • Experience: At least 2 years in a similar role within healthcare, clinic, or hospital
  • Skills: Strong communication, friendly manner, flexible problem-solving, team management, and proficiency in computer and social media tools.
  • Language: Fluent in English; Korean or Chinese is a plus

Phúc lợi

  • Professional, friendly, and international-standard working environment
  • Long-term career growth opportunities in premium healthcare services
  • Full participation in social and health insurance, paid leave as per labor law
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