Quality Assurance Specialist - Customer Service

Công ty Cổ phần Dịch vụ Tức Thời (Ahamove)

Tầng 9, tòa nhà Mipec, 229 Tây Sơn, Đống Đa, Hà Nội Tòa nhà Rivera Park, 7/28, Thành Thái, Phường 14, Quận 10

Tổng quan

Mức lương:  Thoả thuận

Loại công việc:  Hợp đồng

Kinh nghiệm: 2 năm kinh nghiệm

Số lượng tuyển: 1

Hạn nộp hồ sơ: 2025-12-19

Ngày đăng: 2025-11-29 02:41

Danh mục:  Chăm sóc khách hàng (customer service)/vận hành

Mô tả công việc

  • Service Quality Management: Ensure the quality of service within the Customer Service department, covering both the Contact Center Team and the Complaint Management Team.
  • Monitoring and Analysis: Evaluate, monitor, and compile data from calls (call metrics), and propose necessary measures to maintain service standards and quality.
  • Collaboration & Implementation: Coordinate with Team Leaders, Managers, and Staff to develop and implement quality improvement initiatives.
  • Documentation & Development: Develop KPIs, targets, and training materials for skill development programs.
  • Training Involvement: Participate in and facilitate staff training and re-training sessions.
  • Reporting & Strategy: Report on service performance and propose strategies for continuous improvement.
  • Other Duties: Perform other duties as required by the line manager.

Yêu cầu

  • Bachelor's degree in relevant fields.
  • Minimum 2 years of experience in a similar Quality Assurance role at a company within the logistics, e-commerce, or similar industry, with a focus on Customer
  • Service operations is an advantage.
  • Strong training and coaching skills.
  • Ability to communicate effectively, analyze call recordings, identify issues in customer service delivery, and propose solutions.
  • Proactive and flexible in problem-solving.
  • Quickly adaptable and able to work under high pressure.

Phúc lợi

  • Competitive salary package
  • Work in a dynamic, professional, and energetic environment
  • Opportunities for in-depth training on customer service processes and quality standards (CS QA).
  • Physical Wellbeing Benefit: General Insurance, Medical check-up, Accident Insurance, Healthcare Insurance
  • Emotional Wellbeing Benefit: Company Trip, Year End Party, Aha Hour Activities, Special Day Gifts, Aha Club (Badminton, Soccer)
  • Financial Wellbeing Benefit: Workplace Relocation, 13th Month Salary, PP Appreciate, Annual Leave Remain
  • Contract Type: Six-Month Fixed-Term Contract
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