Nhân Viên Dịch Vụ Khách Hàng (6 Tháng)

Position Title: Building Customer Service Associate (6-Month Contract)

Reports to: Direct Manager / Team Leader

• Oversee and coordinate activities in the building’s guest welcome area.
• Greet and guide visitors to the appropriate tenant offices.
• Handle incoming calls, route them as needed, and provide information upon request.
• Manage the receipt, circulation, and delivery of internal mail and documents for Lotte Properties Hanoi.
• Support tenants and contractors in completing required building procedures (such as renovation permits, access cards, parking passes, etc.).
• Comply with all company policies, labor regulations, and official instructions.
• Carry out additional duties as assigned by direct supervisors or team leaders..

• College or University graduate.
• Good command of spoken English.
• Over 1 year of experience in a similar role, preferably with prior experience in Front-Office positions at high-end restaurants, hotels, or office buildings.
• Strong communication skills.
• Good organizational and problem-solving abilities.
• Honest, detail-oriented, proactive, and highly responsible.

• 6-month contract.
• Full salary contribution to social insurance, unemployment insurance, and health insurance.
• One shift meal provided at the canteen; free parking.
• Holiday, Tet, birthday, wedding/funeral, and 13th-month salary bonuses.
• Annual salary review.
• Professional and dynamic working environment.