Moderation Trainer - Open For English Teacher

Introduction

We are seeking an experienced and motivated individual to join our team as a Moderation Trainer. This role will report directly to our Training Lead. In this role, your main responsibilities are:

Conceptualize training sessions based on data and research;

Create training strategies and initiatives;

Test and review created training methods;

Maintain a database of all training sessions;

Instruct employee training and onboarding;

Review employee performance and learning;

Conduct training classes on policy/product;

Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.

Bachelors degree in any related field;

Vietnamese local; proficient in English 4 skills (at least C1 level);

At least 1-2 years experience in training; solid training and coaching skills experience;

Experience working in the BPO industry is a plus;

Training Needs Analysis knowledge and/ or experience is a plus;

Proficient skills with MS Office (Word, Excel, PowerPoint), Google Drive and Internet applications;

Ability to communicate clearly and concisely, both oral and in writing;

Knowledge of people learning patterns to design programs with excellent efficiency;

Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

1. Salary and Benefits

Attractive salary;

Premium Healthcare and Mental Health Care service for you, 100% covered by the company;

Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

Annual health check;

Paid leave (12 days/year).

2. Working Environment

International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;

An open and honest culture where people are valued, treated fairly and trusted and empowered;

Modern hardware (Laptop and other equipments provided);

Free drinks (coffee, tea, etc.);

Nap room for a quick rest;

Training and career development opportunities: Continuous and professional training to fully develop your potential.

3. Working time:

5 shifts per week amounting to 40 hours, arranged by the company;

The detailed working hours are as following:

Trainer will follow class schedule basis availability;

Willing to work on flexible shift timings, including night shifts and public holiday.

Working Location: Thanh Khe, Da Nang, Viet Nam