Key Account Manager (Social Commerce)

Vibula is a leading social commerce company in Vietnam that specializes in MCN TikTok and TikTok Shop Partners (TSP). We support both Sellers and Creators in operating, developing on TikTok, and expanding to other social media platforms. We act as an intermediary between TikTokers and TikTok's management system. We will be responsible for managing, developing, and supporting channels on TikTok to grow with trend-driven diverse content tailored to each field.

As an Account Manager, you will take ownership of both client growth and team leadership. You will be responsible for driving business development, leading client relationships, and ensuring project profitability. You will also manage and mentor a team of Key Account members, while coordinating with cross-functional departments (Marketing, Creative, Media, Creator Ops) to deliver outstanding communication solutions. This role requires both strategic vision and hands-on execution to achieve sales targets, maintain client satisfaction, and contribute to Vibula’s overall growth.

JOB DESCRIPTION

Business Development & Client Management

Take lead in identifying and developing new business opportunities, building long-term client relationships.

Responsible for revenue growth, ensuring business activities are aligned with the company's strategic direction.

Consult and provide marketing/communication solutions tailored to client needs.

Manage client expectations, ensuring satisfaction and long-term collaboration.

Planning & Project Management

Develop project budgets, scope of work, timelines, cost estimates, and related documentation.

Lead proposal development and presentations to clients.

Oversee project execution with cross-functional teams (Marketing, Creative, Media, Creator Ops, Production, etc.) to ensure quality and timely delivery.

Monitor progress, evaluate performance, and provide reports/pre-cost & post-cost analysis.

Team Management & Leadership

Build, manage, and mentor the Key Account team in line with the company's development strategy.

Provide training and coaching for team members to strengthen skills and career growth.

Foster collaboration, problem-solving, and innovation within the team.

Reporting & Performance Monitoring

Monitor and analyze business activities, sales performance, and client servicing.

Provide regular reports to management regarding progress, challenges, and opportunities.

Ensure all projects and client relationships meet KPIs and profitability targets.

1. Background & Experience

Bachelor’s degree in Marketing, Business Administration, Communications, or related fields.

Minimum 3–4 years of experience in agency Account/Client Service roles, including at least 1–2 years in management/supervision and a minimum of 1 year as an Account Manager.

Proven experience in handling large-scale communication/marketing projects with significant budgets.

Strong networking with clients in the marketing/advertising industry is a plus.

2. Skills & Competencies

Excellent client servicing and communication skills.

Strong leadership, problem-solving, and decision-making abilities.

Proactive, adaptable, and able to perform well under high pressure.

Deep understanding of digital marketing platforms (TikTok, Facebook, Google, E-commerce platforms).

Solid understanding of performance metrics for social e-commerce campaigns (GMV, Click-through Rate, Conversion Rate, View-through Rate, etc.).

Ability to synthesize market data, platform data, and past campaign performance to develop effective strategies.

Salary: Negotiable

Participation in SHUI as per regulations.

Performance evaluations 1-2 times per year depending on performance.

Annual health check-up.

Annual company trip.

Open and friendly work environment.

13th-month salary bonus depending on the company’s business results.