Help Desk Officer

Who are we?

Mantu is an independent international consulting player, founded in 2007. Bringing together expert and complementary brands, Mantu stands out for the breadth of its spectrum, responding to all business transformation challenges.

Its activities are divided into four practices:

Leadership & Advocacy, Technology, Brand Strategy & Experiences and Total Talent Management.

A wide range of skills, all serving a single mission: connecting and powering companies with leading teams and technology to succeed faster and sustainably. 

From its headquarters in Geneva, Switzerland, Mantu relies on a community of 12,000 talented people in more than 60 countries on 5 continents and has a turnover of 1billion euros.

Job description

As a Help Desk Officer, part of Mantu’s IT team, you will join a dynamic and international environment dedicated to providing high-quality technical support to our internal community. You will play a key role in ensuring the smooth operation of IT systems and delivering excellent service to users across the organization.

Your missions:

Provide assistance and support for incoming queries and issues related to computer systems, software, and hardware

Deliver local and remote support to internal Mantu team members (including staff and consultants)

Gather user information and accurately determine the nature of technical issues

Manage all calls received via the dedicated IT Support line

Guide users through problem-solving processes with clear communication

Categorize and escalate tickets to the appropriate Level II support team when necessary

Resolve first-level technical issues whenever possible

Configure devices using Microsoft Intune and conduct Welcome meetings for newly onboarded users

Your profile:

Bachelor’s degree or above in Information Systems, Information Technology, Networking, or a related field

Minimum 2 years of experience in Help/Service Desk, General IT Support, Troubleshooting, or similar positions

Fluent in English; proficiency in French or any other language is an asset

Experience with ticketing systems; familiarity with Windows Server, Active Directory, or Exchange is appreciated

Strong communication skills, customer-focused mindset, and ability to work under pressure

Ready to thrive in a dynamic and challenging environment

What we offer:

An international community bringing together 110+ different nationalities

An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities

A robust training system with our internal Academy and 250+ available modules

A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)

Strong commitments to CSR, notably through participation in our WeCare Together program

Mantu is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.