Guest Relation Officer

Công ty Cổ phần Phú Gia

136 Hàng Trống, Hoàn Kiếm, Hanoi
Giao tiếp

Tổng quan

Mức lương:  6 - 8 triệu

Loại công việc:  Toàn thời gian

Kinh nghiệm: Dưới 1 năm kinh nghiệm

Số lượng tuyển: 2

Hạn nộp hồ sơ: 2025-11-30

Ngày đăng: 2025-11-16 00:46

Danh mục:  Chăm sóc khách hàng (customer service)/vận hành

Mô tả công việc

  • To have a throughout knowledge of product and services.
  • Offer guests the best possible service through courteous and proper service.
  • Handle all emergencies according to established procedures.
  • Maintain and promote guest hospitality at all times.
  • Ensure all residents and guest’s complaints/requests are recorded properly in the Resident’s Response in a timely and directly manner.
  • Ensure that all issues are correctly resolved, are given proper compensation and receive a proper follow up in timely and professional manner.
  • Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests, Repeat & Long Stay Guests and Associates.
  • Re energize the internal guest recognition program including: VIP arrivals, anniversaries, guest’s birthdays, etc.

Yêu cầu

  • Fluent in English with strong hospitality skills
  • Previous experience in handling guest complaints or challenges
  • Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests

Phúc lợi

  • Type of labor contract: Fixed term / indefinite term
  • Full payment of insurance regimes: social insurance, health insurance, unemployment insurance
  • Supported with all protective equipment and tools during work
  • Support 1 meal in shift
  • Free parking available
  • Regular training, opportunities for advancement.
  • 13th month salary bonus and other holidays as prescribed
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