Freight Forwarding Executive

1. Shipment Booking and Coordination:

- Arrange bookings for air, sea, or land freight shipments with carriers and agents.

- Coordinate with customers to understand shipment requirements and ensure timely delivery.

- Monitor shipments and provide real-time updates to customers regarding delivery status.

- Work closely with Customer Service (CS) to address client inquiries, resolve complaints, and

provide shipment-related solutions.

2. Documentation Management:

- Prepare and verify shipping documents, including bills of lading, airway bills, invoices, and packing

lists.

- Ensure compliance with customs regulations, export/import laws, and international trade protocols.

- Maintain accurate records of all shipments and related documentation.

3. Revenue and Cost Management:

- Track revenue generated from shipments and ensure timely invoicing to customers.

- Monitor and record costs, including freight charges, customs duties, and warehousing fees.

- Prepare reports on revenue vs. costs to assess profitability and identify areas for improvement.

- Work with the finance team to reconcile accounts and manage payment collections.

4. Relationship Management:

- Build and maintain strong relationships with clients, carriers, and other logistics partners.

- Negotiate rates and terms with carriers, agents, and service providers to optimize costs.

- Provide exceptional customer service to retain existing clients and attract new business.

5. Operational Efficiency:

- Monitor shipment schedules to ensure timely delivery and avoid delays.

- Identify and address potential issues, such as cargo damage, delays, or route disruptions.

- Implement operational improvements to enhance efficiency, reduce costs, and improve customer

satisfaction.

6. Reporting and Analysis:

- Generate periodic reports on shipment performance, costs, and revenue.

- Analyze trends in freight forwarding operations and provide recommendations for improvement.

- Use logistics software (e.g., CargoWise, SAP, or TMS systems) to track shipments and maintain

records.

7. Compliance and Safety:

- Ensure all activities comply with international shipping regulations, safety standards, and company

policies.

- Keep up-to-date with changes in laws, tariffs, and trade agreements that may affect freight

forwarding operations.

1. Education and Experience:
   
   - Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
   
   - 2–5 years of experience in freight forwarding, logistics, or supply chain management.
   
   - Experience in air, sea, or multimodal freight operations is preferred.
2. Skills:
   
   - Strong knowledge of freight forwarding processes, incoterms, and regulations.
   
   - Proficiency in logistics software (e.g., CargoWise, SAP, or other freight management tools).
   
   - Excellent communication and negotiation skills to work with clients, carriers, and partners.
   
   - Financial acumen to track and analyze revenue and costs.
   
   - Strong organizational and multitasking skills to handle multiple shipments simultaneously.
   
   - Attention to detail for maintaining accurate documentation and records.
3. Certifications (Optional):
   
   - Certification in International Freight Forwarding (e.g., FIATA Diploma).
   
   - Knowledge of Dangerous Goods Regulations (DGR) or customs brokerage is an advantage.
4. Key Performance Indicators (KPIs):
   
   - Timely booking and delivery of shipments.
   
   - Accuracy of documentation and compliance with regulations.
   
   - Cost vs. revenue margins for shipments.
   
   - Customer satisfaction and retention rates.
   
   - Reduction in operational errors or delays
5. Work Environment:
   
   - Office-based role with occasional visits to warehouses, ports, or customer locations.
   
   - May require extended hours during peak periods or urgent shipments

• Work in a dynamic, professional environment, with good opportunities to learn and advance.
• Receive salary and policies such as: Health insurance, Social insurance, Unemployment insurance, annual leave, fully according to regulations.
• In addition, there is a policy of annual health check-ups, gifts on holidays and Tet ...