Ecommerce Executive Focus Shopee, Lazada

Core Duty

We are looking for an E-commerce Executive to manage daily online operations on Shopee, Lazada, and other online platforms with core duties:

Handle product listings, new launches, promotions, and ad performance to ensure smooth execution.

Track sales results, optimize campaigns, and support day-to-day platform performance.

WHAT YOU WILL DO

I. Content & Promotion Execution

· Product Listing & Launch: Manage monthly product listing requests, strictly follow up on new product launch (NPL) timelines, and ensure listing accuracy.

· Creative Assets: Brief, propose, and ensure timely QC for all creative assets, including SIS designs, thumbnails, and video broadcast materials.

· Promotion: collaborate with agency to implement the brand’s promotion plan, manage daily promotion settings.

· Ads performance monitor: set up and daily monitor the performance of sponsored ads on Lazada/Shopee.

· Affiliate & Livestream: Support Affiliate planning and manage livestream performance, including requesting and managing sample products.

II. Performance Monitoring & Strategy

· Daily Action Plan: Conduct a daily review of sales and performance data to determine and execute necessary immediate actions on the platforms.

· Reporting & Analysis: Conduct weekly performance deep-dives and post-campaign analysis to formulate actionable improvement plans and suggest key learnings.

III. Platform Operations & Logistics

· Returns Management & Dispute Resolution: Supervise the inventory management of processed returns and maintain accurate records across all e-commerce channels; Work directly with the Marketplace PSC to submit and follow up on appeals for disputed returned orders.

· Customer Issue Resolution: Coordinate with the external CS agency and internal teams to efficiently resolve customer issues on Lazada, Shopee, and Website.

· Inventory & Forecasting: Conduct daily stock level validation against the OMS and prepare the monthly order volume forecast.

· Back-up to manage daily website order follow-ups and resolve all customer inquiries/matters.

IV. Finance & Administration

· Invoicing & Billing: Process and review platform/agency invoices and manage media payment for monthly financial settlement.

· Compliance & Paperwork: Collect required documents for Finance submission and process contracts and necessary paperwork with the Legal team.

• Diploma/Advanced/Higher/Graduate Diploma/Degree in Marketing, Business, E-commerce, or a related field.
• 3 years of proven experience in e-commerce or retail.
• Strong organizational, analytical, interpersonal, and communication skills.
• Able to work independently, manage tasks efficiently under pressure in a fast-paced environment, and ensure timely follow-up and follow-through.
• Good interpersonal and communication skills.
• Good written and verbal English communication skills.

• Competitive salary
• 2 months probation with 100% of gross salary and SMUI
• 13th month salary and yearly bonus
• Full benefit package applied according to current Labor law.
• Professional and dynamic working environment in international company
• Healthcare insurance package and annual health check
• Internal employees with 50% discount of Skechers brand
• Working day: Mon - Fri (5 days/week),