E-Commerce Customer Service Executive

• Respond promptly to customer inquiries, messages, and comments on Shopee and TikTok Shop.
• Provide product consultation, address customer questions, and support order conversion.
• Handle customer complaints (defective items, wrong items, returns, refunds, etc.) according to company policies.
• Monitor and maintain key CS metrics: response rate, chat performance, customer satisfaction, and product ratings.
• Monitor store notifications and handle any violations or penalties from Shopee/TikTok.
• Track and optimize operational indicators such as cancellation rate, late shipment rate, and store performance scores.

Summarize customer feedback and suggest improvement ideas

• High school diploma or higher; College or University degree in Business, Marketing, or E-commerce is a plus.
• English communication or Korean is a plus
• Experience in customer service or e-commerce operations on Shopee, TikTok Shop, or similar platforms preferred.
• Strong communication skills, problem-solving ability, and customer-oriented mindset.
• Proficient in computer skills; familiar with Shopee/TikTok seller tools is an advantage.
• Detail-oriented, responsible, proactive, and able to work under pressure

• Full participation in Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI) as required by law.
• Lunch and parking allowance.
• Free access to in-office beverages and snacks (tea, coffee, snacks).
• Complimentary Korean cosmetics provided by the company.
• Annual health check-up.