Debt Negotiator (Call Creditor) - Night Shift

What is “debt settlement”?

- Debt settlement is the process of negotiating with creditors to reduce the total amount owed. It’s typically used by consumers who are experiencing financial hardship and can’t keep up with minimum payments. Rather than paying the full balance, the goal is to reach an agreement to pay a reduced lump sum or structured payments.

Job Responsibilities:

• Work with creditors to negotiate/agree upon a reduced settlement on delinquent and/or charged-off accounts on behalf of our clients.
• Analyzing customer profiles and identifying the conditions required for the best agreement for the customer, following company guidelines (training will be provided upon employment).
• Checking, reviewing files, and contacting the responsible person at the bank to explain and present the reasons of the customer for approving specific support programs offered exclusively for the customer.
• Ensuring efficiency to always obtain the best offers from the bank for customers.
• Performing other tasks as required by management.

• Good English communication skills, IELTS score of 7.0 or above, speaking 6.5+ (mandatory requirement), preference given to candidates who are international students from English-speaking countries or have previously lived in the US/UK.
• Minimum 1 year of experience as a Negotiator or related positions, preference will be given to candidates with prior experience working with US banks.
• Age: 18 - 33 years old, good health and willing to work night shift.
• Pronounce clearly, confidently and attractively.
• Ability to work independently and demonstrate sound judgment under high stress and time critical deadlines.
• Basic CRM and ZOOM skills is a plus (training will be provided; prior experience is not required).

• Competitive salary of 18.000.000 VND/month, with opportunities for salary and level review after two consecutive months of meeting performance targets.
• Work in a foreign-friendly and professional environment, work with English speaking 100%.
• Full participation in social insurance according to government regulations.
• Annual regular health check-ups.
• Team building activities and a 13th-month salary based on the company's business performance.
• Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
• The company provides all the necessary work equipment.
• Training on software usage such as CRM, ZOOM as required by the company.
• Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
• Separate resting area during lunch break.
• Working environment: young, dynamic, productive & speed-focused with various departments and over 60 employees.
• Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.

JOB DETAILS:

• Employment type: Full-time (Night shift at the company, remote/hybrid working are not accepted).
• Industry: Financial services in the US market (No insurance, No lending).
  
  Working hours: 22:00 – 07:00, 5 days/week (working by US business hours).
• Interview process:
  
  + Round 1: Screen CV & Phone Interview
  
  + Round 2: Cultural Interview & Test English
  
  + Round 3: Professional Interview with Team Leader
  
  + Round 4: Offer letter
• Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.

Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!