Tổng quan

Mức lương:  Thoả thuận

Loại công việc:  Toàn thời gian

Kinh nghiệm: 2 năm kinh nghiệm

Số lượng tuyển: 1

Hạn nộp hồ sơ: 2025-12-04

Ngày đăng: 2025-11-19 18:02

Danh mục:  Chăm sóc khách hàng (customer service)/vận hành

Mô tả công việc

About Customer Experience at PATI

At PATI Group, we see Customer Experience (CX) as more than just support – it’s the foundation of how we build trust and keep customers coming back.

We need someone with good ENGLISH skills, a true CUSTOMER-CENTRIC mindset, and hands-on experience working DIRECTLY with customers to help them solve issues quickly, feel genuinely cared for, and enjoy a seamless journey with us.

If you’re ready to turn every interaction into an opportunity to create value, this role is for you.

Essential Roles and Responsibilities

  • Deliver Profit-Driven Support: Handle customer inquiries across channels on Gorgias, recognizing each interaction builds loyalty and contributes to revenue.
  • Provide Expert Guidance & Resolve Issues:
    • Offer timely, empathetic, and solutions-driven support, acting as a Trusted Advisor in every interaction.
    • Resolve issues efficiently using documented processes.
  • Utilize Technology Effectively: Use CRM tools to manage tickets accurately and efficiently (Gorgias).
  • Contribute to Continuous Improvement: Report customer feedback and recurring issues to support team development.

Yêu cầu

1. Must-have Requirements:

  • Experience: 2+ years in Customer Experience, Customer Success, or E-commerce support (preferably experience in working DIRECTLY to customers).
  • Language Proficiency: Good command of ENGLISH (both written and spoken).
  • Customer-Centric Mindset: A passion for delivering outstanding customer experiences and fostering loyalty.
  • Problem-Solving & Adaptability: Strong ability to identify customer pain points and implement effective solutions.

2. Nice-to-have Requirements:

  • Collaboration & Communication: Strong teamwork skills and the ability to work cross-functionally.
  • Empathy & Active Listening: Ability to deeply understand customer concerns and provide thoughtful solutions.
  • Ownership Mentality: Proactive in improving workflows and taking initiative without being asked.
  • Growth Mindset: Open to feedback and continuously seeking ways to improve CX strategies.
  • Proactive & Sales-Oriented: Ability to recognize upselling or cross-selling opportunities that benefit the customer.

Phúc lợi

  • Compensation: 11.000.000 - 17.500.000 VND/month + incentive based on performance (negotiate).
  • Career Growth: Fast-track promotion opportunities, including a path to CX Leader.
  • Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences.
  • Workplace Culture: Join a dynamic, innovation-driven environment focused on employee success.
  • Additional Benefits: Social insurance, Bảo Việt Insurance, 12 annual leave days per year, 13th-month salary, performance bonus, and lots of team-building activities.
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