Customer Support Collaborator (Ca Sáng/Tối/Đêm)

BSS Group

Headquarters: Viwaseen Tower, Nam Tu Liem Dist., Hanoi, Vietnam
Giao tiếp Chăm Sóc Khách Hàng Giải quyết vấn đề Kiên Nhẫn Lắng Nghe

Tổng quan

Mức lương:  5 - 10 triệu

Loại công việc:  Toàn thời gian

Kinh nghiệm: Không yêu cầu kinh nghiệm

Số lượng tuyển: 4

Hạn nộp hồ sơ: 2025-11-22

Ngày đăng: 2025-11-13 22:38

Danh mục:  Chăm sóc khách hàng (customer service)/vận hành

Mô tả công việc

  • Work with the product team to provide excellent customer support
  • Help customers set up and use BSS Commerce Shopify apps.
  • Communicate technical issues to the development team and create follow-up tasks.
  • Keep customers updated on their requests.
  • Report common issues to the product team to help improve our apps.
  • Participate in regular online training sessions.
  • Handle additional tasks as needed (about 10% of your workload).

Yêu cầu

  • Preferably 20-25 years old.
  • Working hours are from 18:00 to 0:00 or 0:00 to 7:00 or 5:00 to 8:30 AM (Optional weekend shifts).
  • Proficient in English with an IELTS score of 7.0 or equivalent.
  • Strong skills in communication, presentation, and analysis.
  • Prior experience in Shopify customer support, and e-commerce is an advantage.
  • Basic knowledge of HTML/CSS is a plus point.
  • Team player with a fast learning ability.

Phúc lợi

  • Salary: 60,000 VND/hour, based on actual hours worked.
  • Remote work 100%, enjoy the flexibility of working from anywhere.
  • Gain experience with the latest technology and e-commerce trends.
  • Improve your English and enhance client relations skills.
  • Work in a dynamic and challenging setting that helps you grow.
  • Flexible working hours, we proactively arranged weekly and monthly.
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