Customer Service Executive

GOT IT

102 Nguyễn Đình Chính, Phường 15, Quận Phú Nhuận, TP. HCM
Giải quyết vấn đề Giao tiếp Kiên Nhẫn Đồng Cảm Lắng Nghe

Tổng quan

Mức lương:  Thoả thuận

Loại công việc:  Toàn thời gian

Kinh nghiệm: 2 năm kinh nghiệm

Số lượng tuyển: 1

Hạn nộp hồ sơ: 2025-12-15

Ngày đăng: 2025-11-16 23:27

Danh mục:  Chăm sóc khách hàng (customer service)/vận hành

Mô tả công việc

Support:

  • Receive information & support Customer/Merchant via multi channels Hotline, Fanpage, Email,...
  • Survey Customer satisfaction, and collect customer feedback on our service and brand.
  • Random check the store to ensure the knowledge and services of the store about Got It.
  • Other team support in Merchant’s events.

Training:

  • Plan and execute training for merchants' CS Team based on the company's requirements.
  • Plan and execute training for the CS team based on the company's requirements.

Yêu cầu

  • At least 2+ years of experience in relevant positions, preferably in Hotline/Call Center.
  • Proactive, positive, and patient.
  • Good verbal and written English is a plus.
  • Good in Office software.
  • Can work under great pressure.
  • Willing to work on shift (between 7:30 am to 11 pm).

Phúc lợi

At Got It, we invest in people who grow with us — and foster a culture that values both personal and professional development.

  • Opportunities to learn and grow through internal training, rotation, and career advancement.
  • ESOP program – grow together and share in the company’s achievements.
  • Comprehensive healthcare with Bao Viet and full statutory benefits.
  • Full gross salary during probation.
  • Annual salary review based on performance.
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