Community Specialist

Summary

At Citics, we believe communities are the heartbeat of a thriving ecosystem. As a Community Specialist, you will be at the forefront of shaping and nurturing our Agent Community and User Community through vibrant Facebook Groups. Your mission is to build spaces where technology real estate agents and end users feel empowered, connected, and inspired to grow together with Citics

Key Responsibilities

Shape the vision: Define both long-term and short-term strategies for our community groups.

Drive growth & retention: Develop initiatives that attract new members and keep them engaged over time.

Content & engagement strategy: Curate topics, formats, and interactive activities tailored to each audience segment.

Creative storytelling: Produce content and visuals that reflect Citics’ brand voice and inspire meaningful dialogue.

Cross-team collaboration: Partner with key stakeholders to deliver messages consistently and impactfully, while enhancing overall group performance

Community health management: Moderate discussions, enforce guidelines, and handle conflicts to create a safe and positive environment.

Measure what matters: Define and track KPIs—growth, engagement, retention, conversions, and sentiment—using data to continuously refine strategies

Others: Support and deliver assigned projects as directed by the line manager

Proven track record of successfully building and growing brand communities.

Experience in launching community groups from the ground up is highly valued

Strong background in B2C tech or lifestyle-driven startups; dynamic and fast-paced environments preferred.

Minimum 3 years of experience in community management or related roles.

A genuine passion for proptech and fintech, with curiosity to explore how technology empowers real estate

Excellent organizational skills and attention to detail.

Ability to work independently and as part of a team.

Strong time management skills and the ability to handle multiple projects simultaneously..

A growth mindset with curiosity to learn, adapt, and innovate.

Strategic ownership of Citics’ community groups.

Real impact on how Vietnam’s leading proptech brand is built and perceived.

Clear growth path to Community Lead as the team expands.

Dynamic, high-trust environment that values autonomy and initiative.