Air Cargo Reservation Leader

AIR CARGO RESERVATION TEAM LEADER

(This position will work for Air Cargo sector- GSA/GSSA Service)

JOB DESCRIPTION

Key Responsibilities: Revenue Growth and Air Cargo Customer Management

1. Business Development

• Monitor and coordinate efforts to meet customer demand in Air cargo transport service and maximize flight load.
• Visits to develop and strengthen cooperative relationships with customers.
• Market Analysis: Identify and analyze target markets and potential clients within the specified area to achieve committed load factor, Revenue, and Profit targets.
• Negotiate and handle the draft contract with customers.

2. Customer Relationship & Service Quality Management

• Manage the entire customer lifecycle (current and new customers), providing service information, rates, space availability, and flight schedules.
• Maintain strong relationships with Key Accounts and professionally handle disputes and escalations.
• Address service issues, provide updates, and support customer requirements.
• Monitor credit terms and accounts receivable status.

3. Operations & Internal Coordination

• Manage allocation and flight load to maximize Revenue & Profit.
• Follow up and coordinate closely with other departments and customers to comply with the regulations of the Airline principal.
• Assign tasks and manage the quality of reservations and customer service.

4. Reporting & Strategy

• Communicate developments, trends, and opportunities in the market to management.
• Provide strategic recommendations for the Sales strategy.
• Complete sales activity reports and performance reports as assigned by the Cargo Supervisor.

• Having 3 years of Air Cargo Sales experience at Airlines, co-loader or forwarder companies (air freight sales of forwarders or sales for airlines).
• Having knowledge of Cargo Industry, customer service processes, procedures & products, and booking tools;
• Bachelor’s degree in Aviation/Business Administration/Foreign Trade Economic, Logistics, Supply Chain.
• Having knowledge about Aircraft type/ULD, Air Cargo is a plus point.
• Fluent in English (4 skills) and Vietnamese
• Good in Microsoft Office Suite (Word, Excel, Outlook) and data analysis.
• Be willing to work overtime and follow the airline's work schedule.
• Strong communication and customer focus.
• Ability to work independently and as part of a team.
• Positive attitude and a willingness to learn.

• In this position, you will have the opportunity to work and expand your network with Airlines.
• Competitive salary and attractive benefits.
• At least 12 days of annual leave and holidays according to Government regulations.
• Participate in professional training courses related to Air Cargo as well as internal training courses to develop soft skills.
• Participate in company engagement activities (company trip, family day, sporting day,…) as well as contribute ideas to build the company (Innovation award).