Tech Support Hanoi (Onsite Fixed Nightshift - English Fluent - IT Fresher - Package Up To 30M)

Công ty TNHH ITECHWX

Tầng 12, Opal Tower, 92 Nguyễn Hữu Cảnh, Quận Bình Thạnh, TP. HCM
Tiếng Anh Lưu Loát (nghe, Nói, Đọc, Viết) Kỹ năng giải quyết vấn đề Kỹ năng giao tiếp Kiến Thức Cơ Bản Về It (phần Cứng, Phần Mềm, Mạng) Khả Năng Làm Việc Độc Lập

Overview

Salary:  18 - 24 triệu

Job Type:  Full-time

Experience: 1 year of experience

Openings: 5

Posted: 2025-11-07 13:04

Category:  Chăm sóc khách hàng (customer service)/vận hành

Job Description

  • Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
  • Resolves or escalates multiple and varied customer issues. Documents technical work and research.
  • Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  • Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
  • Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Requirements

  • At least 1 year of experience in related field
  • Open to Fresher that can work Fulltime
  • Advanced English proficiency (equivalent to IELTS 6.5 or higher)
  • Having a background or working experience in IT
  • Can onboard ASAP

Working hours: Onsite (Fulltime Office) - Fixed Nightshift (10PM-7AM)

  • 9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
  • Includes holiday and Tet shifts as assigned, allowances provided per labor law
  • Any shift or schedule changes will be notified by the department head

Benefits

  • Competitive Salary 18-24M
  • Salary at 100% during the probationary period
  • 90% contribution of the gross salary to social insurance
  • An employee who works at night (10 PM-6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
  • 20 days leave (12 days of annual leave and 8 days of sick leave)
  • Training will be offered
  • Full working equipment will be provided Annual Health Checkup

    Activities: Birthday party, Employee engagement activities
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