Senior Customer Service_Processor - Ca Đêm

Outsource Solutions is a service company specializing in assisting clients in finding the right

partners to build, operate, and manage projects according to their specific requirements at a

reasonable cost. We are committed to delivering optimal solutions that help clients save time

and resources while ensuring the highest operational efficiency.

With a customer-centric approach, Outsource Solutions continuously enhances the quality of

our services to provide the best possible experience. At the same time, we foster a professional,

transparent, and equitable working environment where every employee is valued and given

opportunities for growth.

If you are looking for a stable workplace with abundant learning and development

opportunities, Outsource Solutions is the ideal choice to accompany you on your career

journey.

What is “debt settlement”?

Debt settlement is the process of negotiating with creditors to reduce the total amount owed.

It’s typically used by consumers who are experiencing financial hardship and can’t keep up with minimum payments. Rather than paying the full balance, the goal is to reach an agreement to pay a reduced lump sum or structured payments.



JOB RESPONSIBILITIES:

• Monitor, evaluate, and assess the quality of work and expertise of employees, ensuring adherence to procedures and job standards, and driving team members to meet KPIs regularly.
• Track instances of leave, tardiness, and breaks to remind employees to adhere to company regulations.
• Review profiles, approve participation conditions for customer programs.
• Support employees in interacting between relevant departments regarding tasks and procedures. Monitor, detect, and promptly address departmental issues affecting service quality, providing guidance and advice to employees on handling special cases.
• Handle internal team issues under management's purview, implement company policies and regulations to ensure consistency and task completion.
• Proficient in departmental operations systems, proactively propose improvements to enhance work quality for superiors.
• Organize and coordinate regular meetings to report work progress to management.
• Perform other tasks as assigned by management.

• Minimum 3 years of experience in Customer Service Specialist/Customer Care Specialist/Customer Relationship Specialist positions or related roles, and at least 1 year of experience in managing a team of 7 to 10 members.
• Bachelor's degree or higher in fields such as Psychology, Education, Social Sciences, Finance, Banking, International Business, Commerce, etc.
• Proficient in English communication, with an IELTS score of 6.5 or above or equivalent certifications/qualifications (mandatory requirement).
• Strong communication skills (both with customers and internal stakeholders), flexible problem-solving abilities, negotiation skills, and negotiation.
• Age between 25 – 35 years old, in good health condition, and able to work night shifts.
• Proficient in time management, task progress management, and tight team management in a high-pressure environment.

Preference will be given to candidates who:

• Can start working immediately, attend interviews, and start work promptly.
• Have previous experience working in banks/financial organizations and possess a solid understanding of customer service practices.
• Have previously worked with US banks.

• High salaries for high performance; Official Salary: 25.000.000 VND + Bonus.
• Work in a foreign-friendly and professional environment.
• Full participation in social insurance according to government regulations.
• Annual regular health check-ups.
• Team building activities and a 13th-month salary based on the company's business performance.
• Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
• The company provides all the necessary work equipment.
• Training on software usage such as CRM, ZOOM as required by the company.
• Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
• Separate resting area during lunch break.
• Working environment: young, dynamic, productive & speed-focused with various departments and over 60 employees.
• Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.

JOB DETAILS:

• Employment type: Full-time (Night shift) at the company.
• Industry: Financial services in the US market (No insurance, No lending).
• Working hours: 22:30 – 07:30, 5 days/week (working by US business hours).
• Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.

Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!