(Senior) CRM Specialist

Responsibilities:

• Design, implement and optimized customer journeys across CRM platform, including NPS measurement and customer feedback loops
• Making sure the customer database is correctly segmented for targeted marketing activities.
• Analyze journey analytics and customer behaviors data to propose data-driven solutions for campaigns optimization
• Liaising with BI to provide weekly/monthly/quarterly/by-campaign reports in time.
• Setup and manage in-app engagement initiatives including Challenges and other gamifications features to drive user participation

Requirements:

• Bachelor’s degree.
• 1 - 2 years’ work experience in CRM management, data analysis, digital marketing or similar.
• Must be comfortable in the use and analysis of data.
• Prior hands-on experience with CRM channels, such as: Push Notification, In-app Message, Email Marketing, ZNS, …
• Ability to communicate, collaborate and advocate ideas as well as execute, take ownership and be hands-on with those ideas.
• Having the experience of using CDP & CRM tools (like Clevertap, Insider) is a plus.

• Môi trường làm việc năng động đề cao tính chủ động, sáng tạo
• Thời gian làm việc linh hoạt
• 15 ngày phép/năm
• Lương cạnh tranh, lương tháng 13
• Thưởng hiệu suất công việc
• Thưởng các ngày lễ, tết
• Gói bảo hiểm sức khỏe hạn mức cao