Salesforce Business Analyst

ABOUT THE JOB

• Administer and maintain Salesforce and Genesys systems, including user creation, permission management, object configuration, workflows, and reporting.
• Collaborate with business teams, internal IT, and regional project stakeholders to handle change requests and support system enhancements.
• Work closely with development teams to deploy new changes, implement new features, and troubleshoot system issues.
• Monitor system performance, identify gaps, and recommend improvements to enhance operational efficiency.
• Manage data operations, including data import/export, cleansing, and ensuring data integrity and security.
• Support testing activities (UAT) and assist in deploying system updates.
• Coordinate with vendors, third-party service providers, or Salesforce Managed Services teams for necessary operational support.

ABOUT YOU

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum 2 years of experience in Salesforce administration or Salesforce Consultant roles.
• Strong knowledge of Salesforce modules such as Service Cloud, Sales Cloud, or Financial Service Cloud.
• Salesforce Administrator certification is required; Consultant certifications are a strong plus.
• Solid analytical thinking, problem-solving capabilities, and strong communication skills.
• Ability to work independently while also collaborating effectively across cross-functional teams.
• Experience working in large enterprise environments or within the financial/insurance sector is preferred.

WHY AMARIS?

• Competitive salary and 13th-month salary
• 14+ annual leaves per year
• Premium healthcare insurance, starting from your probation period
• Project reviews and yearly performance appraisals
• Annual company trips
• Teambuilding activities: Team lunch/dinner, events, and celebrations, sports clubs (football, yoga, badminton, etc.)
• International team with flexible working time
• Tailor-made career path
• Technical workshops and training courses
• Mobility: Opportunities to be on-site abroad in our offices in over 60+ countries