Sales Admin Leader

1.Team Management:

• Supervise, assign tasks, and monitor performance of the Sales Admin team.
• Provide coaching, training, and guidance on sales administration and customer service.

2.Sales Support:

• Manage quotations, contracts, purchase orders, and sales-related documents.
• Track delivery schedules and coordinate with the Production Department to ensure products meet specifications and quality requirements.
• Supervise and validate price updates, including price increases, reductions, and internal/export price adjustments.
• Ensure adherence to company pricing policies and approval processes.
• Support preparation of bidding documents, technical files, catalogs, and sales materials.

3.Customer Service & Technical Coordination:

• Handle customer inquiries, complaints, and service requests related to products and solutions.
• Collaborate with the Technical & Design Team to provide technical explanations, usage guidance, and troubleshooting.
• Conduct customer satisfaction surveys and propose improvements to enhance service quality.

4. Reporting & Process Improvement:

• Prepare periodic reports on sales administration activities, customer service, and performance metrics.
• Analyze data to propose solutions for improving efficiency.
• Collaborate with internal stakeholders such as Finance, Supply Chain, and Marketing to optimize workflows.

• Bachelor’s degree or higher in Business Administration, Economics, or other related technical fields.

• 2-3 years of experience in Sales Administration or Customer Service, including at least 1 year in a supervisory/lead role.

• Good administrative tasks; well-organized, independently and problem solving skill.

• Good Computer skill (MS office – Work, Excel, PPT)

• Proficiency in English (Spoken & Written).

• The ability to multitask, work in a fast-paced environment and deadline meeting.

• Competitive salary package based on qualifications and performance + KPI bonus.
• Full benefits as per Labor Law and company policies.
• Social, health, and unemployment insurance.
• Opportunities for professional training and leadership development.
• 13th-month bonus + performance bonus.
• Team building, health care, and canteen.