QA Customer Service - Native Japanese Speaker - Up To 50M (Onsite Ho Chi Minh, Vietnam)

Công ty TNHH ITECHWX

Tầng 12, Opal Tower, 92 Nguyễn Hữu Cảnh, Quận Bình Thạnh, TP. HCM
Tiếng Nhật Bản (native Thông Thạo) Giao Tiếp Tiếng Nhật (nói Và Viết) Dịch Thuật Nhật Việt Kiểm Tra Chất Lượng (qa) Dịch Vụ Khách Hàng

Overview

Salary:  30 - 50 triệu

Job Type:  Full-time

Experience: 1 year of experience

Openings: 1

Deadline: 2025-11-29

Posted: 2025-11-17 00:48

Category:  Chăm sóc khách hàng (customer service)/vận hành

Job Description



You will:

  • Regularly review the backlog of agents to find out potential compliance issues/case handling issues/process issues, report to leadership team in a timely manner.

  • Make recovery call for risky cases to minimize high-risk cases to drive CSAT.

  • Monitor, evaluate and / or audit samples of inbound and/or outbound calls and other contact methods including non-voice.

  • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies.

  • Support management focus on review of key drivers, metrics, and operational processes (including Training) that drive Balanced Scorecards and count profitability goals.

  • Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability, and other key metrics as determined.

  • Be responsible for physical compliance audits and maintain zero compliance issues in the team. Quality Analyses: Produce all quality analysis information required to maintain the performance at the level of target required (statistical, Drivers, Attributes, etc.)
  • Key Measure:

    Successful implementation of process improvements

    A common quality language regarding processes and improvements used in the organization

    Knowledge of key principles of quality management distributed in the organization

Requirements

MUST-HAVE:

  • Native Japanese speaker, based in Ho Chi Minh City, Vietnam

  • Basic English communication

  • Good pressure resistance skill to deal with customer escalation and willing to keep learning and align to the rules of customer service and support the whole team from every way to ensure the KPIs up to target.

NICE-TO-HAVE:

  • Previous working experience in customer service field of technical support. Familiar with the process for technical support and survey system of after-sales service. Familiar with the KPIs and metric and had a experience of Quality Assurance before.

Benefits

Salary range up to 50.000.000 gross

Salary at 100% during the probationary period

90% contribution of the gross salary to social insurance

20 days leave (12 days of annual leave and 8 days of sick leave)

Training will be offered

Full working equipment will be provided Annual Health Checkup

Activities: Birthday party, Employee engagement activities.

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