Operations Training (F&B)

1. Onboarding and Orientation

• Design and deliver comprehensive onboarding programs for new hires, introducing them to company culture, policies, and job responsibilities.
• Conduct orientation sessions to familiarize new team members with HORECA chain operations and service standards.

2. Training Development

• Assess training needs across different roles within the HORECA chain and develop targeted training programs.
• Create engaging and interactive training materials, including manuals, presentations, and multimedia content.

3. Continuous Learning

• Facilitate ongoing training sessions to enhance the skills and knowledge of existing team members.
• Stay updated on industry trends, new technologies, and best practices to incorporate relevant content into training programs.

4. Performance Improvement

• Work closely with management to identify performance gaps and implement training initiatives to address these gaps.
• Provide constructive feedback to individuals and teams to foster continuous improvement.

5. Evaluation and Assessment

• Develop and implement evaluation tools to measure the effectiveness of training programs.
• Conduct regular assessments to measure the impact of training on employee performance.

6. Collaboration

• Collaborate with department heads and cross-functional teams to ensure training programs align with business goals and objectives.
• Foster a culture of continuous learning and development within the organization.

• Bachelor’s degree in Hospitality Management, Education, or a related field.
• Proven experience as a Trainer in the HORECA industry.
• In-depth knowledge of HORECA operations, service standards, and industry best practices.
• Excellent presentation and communication skills.
• Ability to adapt training programs to various learning styles and levels of experience.
• Strong organizational and project management skills.

• Social Insurance
• Health Insurance
• Yearly health check
• 12 days of annual leave
• 13th month bonus
• Performance bonus
• Discounts in our bakeries, cafes, and lounges
• TLC trial card (250.000 VND/month)
• Company trips and other company activities