Logistics Telesales Executive

1. New Customer Acquisition via Tele sales:
   • Consistently contact potential customers from assigned daily or monthly target lists via non-face-to-face channels such as phone and email.
   • Identify business opportunities related to the company's logistics services by understanding the logistics needs of companies across various industries.
   • Utilize effective scripts and questioning techniques to maximize call efficiency and gather key information from potential customers.
   • Accurately record and manage identified potential customer information.

1. Identifying Customer Contacts and Company Introduction:
   • Identify the logistics decision-maker or relevant contact person within initially contacted companies.
   • Clearly and concisely introduce the strengths and differentiators of the company's logistics services to generate interest from potential customers.
   • Understand the specific logistics requirements of potential customers and present the potential for tailored solutions.

1. Capturing Business Opportunities and Supporting Field Sales:
   • Identify and qualify specific logistics needs and business opportunities that have the potential to develop into substantial business.
   • Accurately record detailed information about identified business opportunities in the internal system and effectively communicate it to the field sales team.
   • Provide the necessary information and support to enable the field sales team to successfully conduct follow-up sales activities (e.g., customer information, summaries of initial discussions).
   • Analyze tele sales activity results and contribute to improving effective customer acquisition and business opportunity capture strategies.

1. Reporting and Data Management:
   • Accurately record and report daily/weekly/monthly tele sales activity results (number of contact attempts, contact success rate with decision-makers, number of business opportunities identified, etc.).
   • Systematically manage customer information and sales activity history using the CRM system.
   • Analyze tele sales activity data to identify areas for improvement and contribute to achieving team goals.

1. Collaboration:
   • Collaborate closely with the field sales team and relevant departments to enhance synergy in new customer acquisition and business opportunity creation.
   • Share information and successful cases within the team to strengthen tele sales capabilities.

• Diploma or Bachelor (degree in Logistics or Sales-related field preferred).
• Minimum of 1 year of telesales experience (telesales experience in the logistics industry preferred).
• Experience in new customer acquisition and business opportunity identification.
• Excellent telephone communication and interpersonal skills.
• Effective listening and questioning skills.
• Ability to clearly and concisely introduce the company and its services persuasively.
• Positive and proactive attitude.
• Strong drive to achieve targets and a sense of responsibility.
• Basic computer proficiency (experience with MS Office and CRM systems preferred).
• Fluency in English is essential.

100% gross salary during probation;

Contribute Social insurance according to the law in the first month

Birthday gift

Quarterly Party/voucher, Team Building, YEP

Lunch allowances, shuttle bus

OT should be compensated based on gross salary

Annual Salary Review

Professional and challenging working environment