Overview

Salary:  Thoả thuận

Job Type:  Full-time

Experience: 1 year of experience

Openings: 4

Deadline: 2025-12-08

Posted: 2025-11-22 10:30

Category:  Chăm sóc khách hàng (customer service)/vận hành

Job Description

  • Handle user enquiries via email and phone related to system, software, hardware, and network issues.
  • Provide first-level troubleshooting (password reset, application installation, printer setup, Windows/MS Tools support).
  • Log and track tickets in the CRM system, ensuring timely resolution or proper escalation to higher-level teams.
  • Follow up on open cases, confirm issue resolution, and update records accordingly.
  • Identify recurring problems and suggest process improvements to enhance service quality.

Requirements

  • Bachelor’s degree in IT or a related field.
  • Experience in remote desktop support and basic troubleshooting.
  • Good knowledge of Windows OS, Active Directory, MS Office, and basic networking (VLAN, DNS, VPN).
  • Fluent in Chinese/Japanese/Korean/Thai.
  • Strong communication, problem-solving, and customer service skills.
  • Knowledge of ITIL framework is a plus.

Benefits

  • Competitive salary and 13th-month salary
  • 14+ annual leaves per year
  • Premium healthcare insurance, starting from your probation period
  • Project reviews and yearly performance appraisals
  • Annual company trips
  • Teambuilding activities: Team lunch/dinner, events, and celebrations, sports clubs (football, badminton, etc.)
  • International team with flexible working time
  • Tailor-made career path
  • Technical workshops and training courses
  • Mobility: Opportunities to be on-site abroad in our offices in over 60+ countries

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