Internal Process Auditor/ Kiểm Soát Chất Lượng

1-SOP Compliance & Internal Control

• 1-Conduct routine and random spot checks across all design and project workflows to ensure adherence to official SOPs.
• 2-Identify non-compliance or irregularities at both Team Lead and Designer level, and take corrective action immediately.
• 3-Develop and maintain a weekly SOP Compliance Report, including:
• a. Overview per team
• b. Non-compliance cases
• c. Root cause analysis
• d. Recommended measures
• 4-Maintain and archive all reports in personal performance folders for future evaluations and HR documentation.

2-Planning & Progress Control

• 1-Verify the accuracy of weekly and monthly team plans submitted by Team Leads.
• 2-Track actual vs. planned performance (deliveries, deadlines, billable hours, and SOP milestones).
• 3-Report deviations to the CEO with clear improvement suggestions or disciplinary actions.
• 4-Support Team Leads in improving their planning structure and time estimation accuracy.
• 5-Process Development & Training
• 6-Collaborate with CEO to review, update, and improve SOPs continuously.
• 7-Organize internal refresh training sessions when repeated SOP deviations occur.
• 8-Recommend structural improvements in ClickUp, Miro, or documentation workflows to increase compliance.

3-Reporting & Follow-Up

• 1-Submit a weekly SOP Compliance Summary to the CEO (with visual status: compliant / at risk/ not compliant).
• 2-Maintain a monthly summary per team and employee (for HR’s personnel file and future evaluations)
• 3-Prepare a quarterly review document summarizing key compliance trends and proposing long- term improvements.

4-CEO & HR Alignment

• 1-Report directly to the CEO; act as CEO’s internal representative for operational discipline.
• 2-Coordinate with HR to ensure that non-compliance reports are integrated into employeeevaluations and promotions.
• 3-Ensure that recurring process or behavioral issues are escalated systematically with corrective action proposals.

• Minimum 3–5 years of experience in operations, auditing, or production control.
• Strong analytical and reporting skills (Excel / Google Sheets / ClickUp dashboards).
• Excellent communication and documentation ability (English + Vietnamese).
• Detail-oriented, proactive, disciplined, and able to enforce rules respectfully but firmly.
• Comfortable auditing creative teams and discussing deviations constructively.
• Integrity, confidentiality, and a high sense of responsibility are essential.

• Competitive salary package for the good experienced candidates
• Potential candidate has the opportunity to career growth
• Monday to Friday, 9h00 - 18h00
• Company have Pantry for daily cafe and drinks; and often organize the teambuilding activities to warm up employee’s relation