Hỗ Trợ Kỹ Thuật Tiếng Nhật (Japanese Technical Support, 22-28M Gross)

We are looking for fluent Japanese-speaking Technical Support Engineers to join our team supporting MS Dynamics 365 customers. This role is ideal for individuals passionate about technology, problem-solving, and providing excellent customer service.

• Communicate with customers to understand technical issues.
• Ensure customers stay informed as to the status/solution of their issue.
• Utilize troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolve or escalate multiple and varied customer issues. Document technical work and research.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics.
• Provides feedback to improve products to more senior engineers or technical advisors.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

• Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred, N3 acceptable with strong speaking skills)
• Can understand English technical document, and have basic English conversation skills
• Customer service mindset
• Interested in the IT field

• Salary Range: 22,000,000 – 28,000,000 VND gross (open to negotiate)
• Salary at 100% during the probationary period
• 90% contribution of the gross salary to social insurance
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Training will be offered
• Full working equipment will be provided Annual Health Checkup
• Activities: Birthday party, Employee engagement activities.