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136 Hàng Trống, Hoàn Kiếm, Hanoi

Giao tiếp

Salary: 6 - 8 triệu

Job Type: Full-time

Experience: Less than 1 year of experience

Openings: 2

Deadline: 2025-11-30

Posted: 2025-11-16 00:46

To have a throughout knowledge of product and services.
Offer guests the best possible service through courteous and proper service.
Handle all emergencies according to established procedures.
Maintain and promote guest hospitality at all times.
Ensure all residents and guest’s complaints/requests are recorded properly in the Resident’s Response in a timely and directly manner.
Ensure that all issues are correctly resolved, are given proper compensation and receive a proper follow up in timely and professional manner.
Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests, Repeat & Long Stay Guests and Associates.
Re energize the internal guest recognition program including: VIP arrivals, anniversaries, guest’s birthdays, etc.

Fluent in English with strong hospitality skills
Previous experience in handling guest complaints or challenges
Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests

Type of labor contract: Fixed term / indefinite term
Full payment of insurance regimes: social insurance, health insurance, unemployment insurance
Supported with all protective equipment and tools during work
Support 1 meal in shift
Free parking available
Regular training, opportunities for advancement.
13th month salary bonus and other holidays as prescribed