ERP Customer Support – Non IT Background, Preferring Fresh Grad From DAV/NEU/AOF/ULIS/TMU,...

- Provide timely and effective support to clients using the ERP software via email/phone

- Corporate with relevant parties (Dev, SA/BA, AM, ...) if needed to troubleshoot and resolve technical and functional issues related to the ERP modules

- Accurately record, track, and update support cases in the internal case management system in a timely manner

- Proactively escalate complex bugs and unresolved issues to higher level to handle customer's issues promptly

- Other internal support if required

- Preferably graduated from FTU, NEU, DAV, ULIS, HANU, TMU, AOF, BAV

- Strong proficiency in both written and spoken English

- Excellent communication and interpersonal skills.

- Analytical and problem-solving mindset with attention to detail.

- Good customer service mindset

- Fresh graduates or final-year students awaiting graduation are encouraged to apply

- Age: 2002 - 2003

- Submit your CV in English (required)

- Monthly salary 13+14

- To be paid insurance according to the provisions of labor law (social insurance, health insurance, unemployment insurance)

- Increase salary 2 times/ year,

- Conducive working environment

- To celebrate birthday, participate in teambuilding activities, annual travel.

- Good learning opportunities

- Holidays and New Year holidays as prescribed by law. Company holidays, including: (14 days off, 10 days off sick, 01 Christmas day, 0.5 international women's day, 0.5 Vietnamese women's day ..)

- There are fruits every Thursday and free cake, tea, coffee, ...