Customer Success Fresher

• Learn about products features and update functionalities knowledge continuously

• Respond to customer queries in a timely and accurate way, via phone, email or chat

• Identify customer needs and helping customers use specific features

• Collect and report the problems that customers often encounter to give suggestions to improve the product.

• Interested in solving problems with digital/SaaS products

• Good communication English skills (TOEIC > 600 or equivalent)

• Effective and positive communication with customers, team members, and managers

• Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers

• Problem-solving, logical thinking, and decision-making skills

• Basic knowledge of HTML, CSS, and JS is a plus

• Salary negotiable

• Gain valuable hands-on experience in product development, Agile/Scrum

• Work alongside experienced professionals and gain mentorship opportunities

• Develop your skills and knowledge relevant to the IT software industry

• Experience a collaborative and supportive work environment

• Become a member of an enthusiastic and passionate team

• Participate in on-job training, ensuring you clearly understand and can perform the job

• Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing

• Special attention and direction for each member's development

• Commit to this being a meaningful and useful working period in the beginning of your career