Customer Service Executive

Support:

• Receive information & support Customer/Merchant via multi channels Hotline, Fanpage, Email,...
• Survey Customer satisfaction, and collect customer feedback on our service and brand.
• Random check the store to ensure the knowledge and services of the store about Got It.
• Other team support in Merchant’s events.

Training:

• Plan and execute training for merchants' CS Team based on the company's requirements.
• Plan and execute training for the CS team based on the company's requirements.

• At least 2+ years of experience in relevant positions, preferably in Hotline/Call Center.
• Proactive, positive, and patient.
• Good verbal and written English is a plus.
• Good in Office software.
• Can work under great pressure.
• Willing to work on shift (between 7:30 am to 11 pm).

At Got It, we invest in people who grow with us — and foster a culture that values both personal and professional development.

• Opportunities to learn and grow through internal training, rotation, and career advancement.
• ESOP program – grow together and share in the company’s achievements.
• Comprehensive healthcare with Bao Viet and full statutory benefits.
• Full gross salary during probation.
• Annual salary review based on performance.