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Tầng 7, tháp B Skypark, số 3 Tôn Thất Thuyết, phường Dịch Vọng Hậu, quận Cầu Giấy, Thành phố Hà Nội, Việt Nam

Giao Tiếp Tiếng Quảng Đông Kỹ Năng Dịch Thuật (quảng Đông Anh) Giải quyết vấn đề Chăm Sóc Khách Hàng

Salary: 40 - 45 triệu

Job Type: Full-time

Experience: 1 year of experience

Openings: 1

Deadline: 2025-11-26

Posted: 2025-11-16 01:40

Serve as the primary point of contact for moderate to high-complexity customer issues, engaging deeply to understand challenges and deliver effective resolutions.
Lead initiatives to improve resolution times, enhance customer satisfaction, and increase operational efficiency
Establish clear communication and coordination across customers and internal stakeholders to ensure transparency, consistency, and timely action on critical cases.
Analyze root causes, assess business impact, prioritize resolution urgency, and recommend process improvements for recurring issues.
Develop executive summaries outlining issue details, customer impact, and resolution progress; leverage data and insights to inform long-term support and product strategies.

Bachelor’s degree in Technology, Business, or related field.
Have experience in customer support is a plus
Strong customer relationship management and problem-solving mindset.
Excellent written, reading, listening and verbal communication skills in English

(equivalent to B2) and Bilingual Cantonese
Solid understanding of support case lifecycle and troubleshooting methodologies.
Able to make sound decisions under pressure and manage multiple priorities

effectively.
A collaborative team player who thrives in cross-functional environments.