Chăm Sóc Khách Hàng Kênh Live Chat (Ca Đêm)

CÔNG TY TNHH CÁC GIẢI PHÁP SOFTEL

Tầng 7, tòa nhà Geleximco, 36 phố Hoàng Cầu, Đống Đa, Hà Nội
Intermedidate English Customer Service Chăm Sóc Khách Hàng

Overview

Salary:  13 - 15 triệu

Job Type:  Full-time

Experience: No experience required

Openings: 5

Deadline: 2025-12-05

Posted: 2025-11-26 17:13

Category:  Chăm sóc khách hàng (customer service)/vận hành

Job Description

  • Support customers through: Live Chat channel
  • Hours of working: 8 working hours shift - 05 days/week, Night Shift in Vietnam:
    • Night Shift 1 (Mon-Fri) from 20:00 PM to 5:00 AM
    • Night Shift 2 (Mon-Fri) from 12:00 AM to 9:00 AM
    • Note: During Winter Time in the US (Daylight Saving Time - starts on the second Sunday in March and ends on the first Sunday in November), the time frame will be offset by 13 hours (UTC Timezone).
  • Working Location: CSR’s Office Address: HTP Building, No. 434 Tran Khat Chan, Hai Ba Trung District, Hanoi.

More specifically, you will be responsible for the following tasks:

  • Manage a volume of chats with knowledge and efficiency.
  • Identify and address customer needs, with a goal of total satisfaction.
  • Completes reports of calls and other data accurately and on time.
  • Refer issues and questions to managers if necessary.

Requirements

  • Softel still welcomes freshers, and you would be trained in the professional US policy program from the beginning.
  • Good at English reading and writing.
  • Able to work in night shift.
  • Diploma / Bachelor’s degree.
  • Skilled Typist: 45+ wpm typing speed is a strong plus.

Benefits

  • Attractive Salary:
    • 13.000.000 - 15.000.000đ/month (Full-time).
  • Probation period: 2 months.
  • The professional training programs at the beginning, are about soft skills in customer service, US telecommunications laws, welfare policies and work processes of the US Government.
  • 12 days of annual leave, 11 public holidays, insurance according to Vietnamese labor law, and participation in classy internal activities of the company.
  • Because the company is in the early stages of human resources development in Vietnam, CSR will have many opportunities for career advancement and salary review based on ability.
  • 100% of Customers are in the US, and the company environment uses and improves English extremely well.
  • Career Growth Opportunities: Progress along a clear career path from CSR to Senior CSR, Customer Service QA, Customer Service Coach, and Customer Service Supervisor/Manager, Director.
  • Career Prospect: Opportunity to transfer to other positions or departments depending on your prospective capabilities.
  • Project bonus and salary review according to the work quality.
  • Opportunity to travel and on-site work in the US.
  • Working with major carriers in the US.
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