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Lầu 4, Tòa nhà HUTECH, đường D1, Khu Công Nghệ Cao, Phường Long Thạnh Mỹ, Quận 9, TP. Thủ Đức, HCM

Salary: 15 - 18 triệu

Job Type: Full-time

Experience: 3 years of experience

Openings: 1

Deadline: 2025-12-15

Posted: 2025-11-28 13:03

Responsible for all operations of the Switchboard
Have in-depth knowledge of the Call Center system for detailed analysis and timely system improvement.
Monitor & approach agent and team performance in both service quality and quantity.
Ensure service delivered to the customer meets the standard requirement and strictly combines with the procedure.
Provide subject matter expertise in handling escalated customer calls as needed.
Analyze relevant data to determine Customer service outputs. Identify and implement strategies to improve service quality, productivity and profitability.
Manage and evaluate employee performance. Identify and address employee training and coaching needs.
Report operational indicators and work efficiency as requested by superiors.
Oversee client relationships; facilitate open communications, understand client

perspectives/expectations, and monitor client satisfaction.
Partnering with Business Development to leverage and expand new business from client(s).
Participate in support and customer care in large and small events held domestically and internationally.
Uploading data, confirmation of pricing and sales policies, promotions, and terms
Maintain new items, new customer information in the ERP system. Update service

customer information in the CRM system.

College/University graduated with major related to Business Administration, Commercial, Foreign Trade, Marketing, Finance, Accounting or Information Technology, etc
Minimum 3 year experience in Call Center operation
English proficiency at 4 skills. Candidates with one of the following languages: Korean, Japanese, Chinese at intermediate level does not required high level of English
Proficient in using Excels is preferred
Good in reporting and analyzing data
Good analytical, situation handling and decision making skills
Good writing and communication skills, good tasks and time management skills

Compatitive Salary
Fair, professional capacity assessment system, six – months’ s evaluation
Many opportunities in Career’s Promotion
Health Insurance, Social Insurance, Private Insurance,..
Join the Company on Birthdays, Team building, Volunteering, Company Trip, Year End Party, monthly internal activities, ...
13th month salary bonus and the company's remuneration and welfare policies