Call Agent Spanish (Night)

• Handle inbound and outbound calls for Spanish-speaking customers in the U.S. regarding telecommunication services (Lifeline, ACP, etc.)
• Identify and address customer needs to ensure satisfaction and service quality
• Accurately record call logs and data in the system
• Escalate complex cases to supervisors when necessary

• Fluency in Spanish (speaking, listening, reading, and writing). English comprehension is also required for internal communication and training.
• Customer service experience is preferred, but fresh graduates are welcome — training provided.
• Basic computer skills: Outlook, Word, Excel.
• Availability for the initial 1–2 weeks of full-time training (paid by the company).
• Strong communication, problem-solving, and multitasking skills.
• Professional attitude and willingness to work night shifts.

1. General Benefit Package:

• Training: Includes customer service soft skills, US telecom law & policy, and Lifeline program procedures.
• Working environment: 100% US customers. Improve both Spanish and English communication skills daily.
• Fully equipped office: Computers, headsets, lockers, health supplements, imported fruits, instant meals, coffee/tea station, microwave, refrigerator, etc.
• Work with major US telecom carriers.

2. Official Employee Benefits:

• 12 annual leave days (unused days compensated in December payroll)
• 11 public holidays as per Vietnam’s labor law
• Full insurance package (social, health, unemployment)
• Company union benefits: birthdays, Women’s Day, support for sickness/maternity/funerals, etc.
• Clear promotion path: CSR Starter → Senior CSR → Team Leader → QA → Coach → Supervisor → Manager
• Career mobility: Opportunity to move across departments based on potential
• Rotation opportunities: Top performers may be sent to the US headquarters for training and exposure